Desktop Support

Helping clients resolve computer, server, or network issues remotely

Who We Are:
We are a well-established IT Provider that specializes in Healthcare Technology. Our great team provides outstanding support and Technology integration in Dental and Medical offices. We would like to invite you to our Brooklyn location in Sheepshead Bay, to be part of our family and help us continue to support our clients with their technology needs. We are very proud of our team and would like to continue to recruit the best candidates out there to expand our most precious assets -- our employees. We are searching for smart, fast thinking troubleshooters, ambitious and disciplined individuals, who are looking to make a difference in this world. We offer very competitive salary for the right candidate. However, less experienced applicants that have good potential will be considered for a entry level position/salary.

Ideally we are looking for a hybrid individual who could perform in both roles but starting out the position will focus on Help Desk support. We offer a very competitive salary for the right candidate. However, a less experienced applicant with good potential will be considered for an entry level position/salary.

Key Responsibilities for the Help Desk:

• Provide tier-1 and tier-2 desktop support and maintenance, including desktop installation, troubleshooting, repair maintenance, and upgrades
• Remote and Onsite desktop support for end-users with a Windows environment
• Configure servers and network hardware
• Ability to solve problems quickly and automate processes
• Experience with Dental software and terminology a huge plus 

Qualifications include: 

• Excellent verbal and written communication skills
• Must be computer guru (able to assemble and upgrade PC's)
• Strong troubleshooting skills
• Extensive knowledge of operating systems including Windows XP/7, Server 2003/2008
• Ability to solve problems quickly and automate processes
• Excellent verbal and written communication skills
• Strong troubleshooting skills
• All employment candidates must pass a background check and take and pass a basic network based skills test
• Minimum of Associate's Degree in computer science or related field
• A+, Network +, MCP certifications are preferred

A hard working, positive and creative individual will be compensated with quick growth, benefits and bonuses, based on overall company contribution.

To qualify: Send your resume to Kurt@dentalht.com and answer the following questions with your reply: 

•  Do you have experience to troubleshoot and fix printer issues?
•  Which router / firewall will you recommend to your customer?
•  Do you have help desk experience in Small Business environment?
•  How do you deal with stress?
•  How many phone calls can you handle per day?
•  What's your full time starting salary requirements and the best time to call you if we like your resume and reply?