Customer Service Manager - США Нью-Йорк
Уровень Английского:
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Customer Service Manager

Customer Service Manager
Brooklyn, NYПолная занятость
Описание компанииWe are changing the world of television by creating an innovative technology to watch television from any country anywhere around the world. We invite you to join our fast growing company and to contribute to the revolution of how people watch television. 
Our employees are our pride and our most valuable asset. If you always dreamed of working in a fun environment with open organization structure and solid management and your culture fits our culture then we are the right place for you! We’re looking for smart, ambitious, forward-thinking problem solvers with the same set of values to join our world-class team and help us make our company even better.
COMPANY CULTUREPerfection is our lifestyleIntegrity is in our DNAEmployees are our familyWe are young, very ambitious and dedicated to achieving success
Описание вакансииCreate an organizational customer centric team culture that supports corporate strategy and focuses on providing the highest quality of customer service.
Responsibilities:

  • Agent Management
  • Develop and manage the most amazing team that will support our dear CUSTOMERS
  • Getting RIGHT people ON the team (Hiring and training right people)
  • Getting WRONG people OFF the team (Firing wrong people)
  • Organizing team's work
  • Manage team's schedule
  • Evaluate team's and individual team member's performance
  • Motivate team members
  • Call Management
  • Process missed calls
  • Process lead calls
  • Process renewals 
  • Ticket Management
  • Assign tickets
  • Process tickets
Требования к квалификации
  • 1+ years in customer service
  • 1+ years in the management role
  • fluentcy in English and one of the following languages: Russian, Polish, German, Hindi or Hebrew
Дополнительная информация
  • Benefits that are awaiting you if you join our team:
  • Compensation in direct correlation to your knowledge and talent
  • Unlimited opportunities for self realization
  • Comfortable and cozy office atmosphere
  • Friendly, professional, highly motivated and productive team with the same set of values
  • Creative Environment where you will never be bored at work again!
  • Flexible schedule and working hours
  • Unlimited time-off
  • Work from the modern office or from ANYWHERE around the world
  • Office is located in cool Brooklyn, in a modern building, near Sheepshead Bay (B,Q) train station
  • Join us for pizza on Fridays
And....slowly, but surely we are getting ready to conquer the world. Join us!Does this sound like your dream job? Do you consider yourself a great candidate and like to meet us? You are almost there!