Customer Service Team Leader - Worldwide
Experience:
from 5 years
Job Type:
Full-Time
Education Level:
Master and above
Working place:
Remote
English Level:
Upper Intermediate

Customer Service Manager must have natural diplomatic skills, tact, and patience to deal with all kinds of situations or clients. He/she should create an organizational customer centric team culture that supports corporate strategy and focuses on providing the highest quality of customer service.

Daily activities include:

  1. Develop and manage Agents Team
  2. Organize team's work
  3. Manage team's schedule
  4. Evaluate team's and individual team member's performance
  5. Motivate team members
  6. Manage Team calls: process missed calls, lead calls, renewals 
  7. Manage Team tickets

Qualifications

Customer Service Manager must have natural diplomatic skills, tact, and patience to deal with all kinds of situations or customers. 

Required skills and experience:

  1. Must have more than 1-year experience in Customer Service in management role
  2. Must be fluent and English or Russian (Polish is desirable)
  3. Be natural caretaker
  4. Be practical, compassionate, caring, and motivated to help others
  5. Great communication, listening skills, and positive attitude
  6. Be flexible with schedule
  7. Know computers, networks, and CRM software
  8. University degree is recommended 
  9. It's a big plus if you read Delivering Happiness by Zappos CEO Tony Hsieh