Call-Center Manager (remote) - Worldwide
Experience:
from 2 years
Job Type:
Full-Time
English Level:
Advanced

Company Description

We are changing the world of television and entertainment by creating an innovative way to experience national and popular content anywhere and anytime. Our employees are our pride and our most valuable asset. If you want to work in a supporting environment surrounded by other professionals and good natured people with positive attitude then we are the right place for you! We invite you to join our growing company and to contribute to the evolution of entertainment.

COMPANY CULTURE

  • Perfection is our lifestyle
  • Integrity is in our DNA
  • We are ambitious and dedicated to achieving goals

We're looking for smart, ambitious, forward-thinking problem solvers with the same set of values to join our world-class team and help us make our company and it's products even better.

Job Description

We expect our Call-Center manager to:

  • Supervise day-to-day operations in the customer service department.
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Maintain an orderly workflow according to priorities
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
  • Analyze statistics and compile accurate reports
  • Develop service procedures, policies, and standards
  • Handle customer complaints or any major incidents
  • Engage in investigating and solving customers' problems, which may be complex or long-standing, that have been passed on by customer service agents
  • Implement an effective customer loyalty program.

Qualifications

Required skills and experience:

  • Proven working experience as a customer service manager, retail manager or assistant manager
  • Experience in customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English, Russian (additional knowledge of Polish or German may be a huge advantage)
  • Experience with CRM systems, online phone tools
  • Ability to think strategically and to lead
  • Strong client-facing, oral and written communication skills
  • Advanced troubleshooting and multi-tasking skills

Basic Requirements:

  1. Powerful computer
  2. Stable and fast internet
  3. Place without distraction and noise 
  4. Smart phone

Additional information

Benefits that are awaiting you if you join us:

  1. Work from absolutely ANYWHERE in the world with internet connection
  2. Flexible compensation with base and performance bonuses
  3. Opportunities to develop professionally
  4. Friendly, professional, highly motivated and productive team that wants to develop professionally 
  5. Creative Environment where You will never be bored!

Does this sound interesting to you? Do you consider yourself a great fit for this position and like to meet us? You are almost there! Join us!

Press "I'm interested"  and submit your application. We would love to see in comments an explanation of why we should hire you for this position.